SMS / Messaging Policy

About our text messages

RouteCare is a non-emergency medical transportation (NEMT) dispatch platform used by transportation providers to coordinate rides for their passengers. Once a passenger has opted in (see below), RouteCare sends that passenger SMS text messages with transactional ride updates— for example: a "on the way" / estimated-arrival notice, driver-arrived alerts, and a link to track the status of their ride. These are service notifications, not marketing.

Consent (opt-in)

We never text a passenger until they have given consent at the number we will use. Consent is collected in one of two ways:

1. Verbally, through our dispatcher.When a trip is arranged, our dispatcher speaks with the passenger (or their care facility) and asks: "Would you like text updates about your rides — when your driver is on the way and arriving? Message and data rates may apply, message frequency varies. Reply STOP anytime to opt out, HELP for help. It's optional and won't affect your transportation." If the passenger agrees, the dispatcher records that consent on the passenger's record in our system (stored per phone number).

2. Online, through our opt-in form at /sms-optin, where the passenger enters their mobile number and checks a consent box agreeing to receive SMS ride updates.

We send ride-status texts only after consent is on file. Consent is not a condition of receiving transportation, and the passenger can opt out at any time (see below).

Message frequency

Message frequency varies based on a passenger's scheduled trips (typically a few messages per ride). Message and data rates may apply.

Opt-out and help

Passengers can reply STOP at any time to stop receiving text messages. Reply HELP for assistance. After replying STOP, a passenger will receive one confirmation message and no further texts unless they opt back in.

Privacy

We do not sell or share mobile numbers or messaging consent with third parties for marketing. Numbers are used solely to deliver ride-related notifications. See our Privacy Policy.

Contact

Questions about our messaging program: talktous@labiffilmhouse.com · (813) 999-0012. RouteCare is operated by Labif Filmhouse.